Job Title: Center Director
Reports to: General Manager
Location: Several locations across the FYZICAL Family
The Center Director is the leader of the facility.
He/She leads by example and sets the tone for all team members under his/her command to follow. “If the leader is easily shaken so will be those who follow him/her.” She/He is diligent in the pursuit of excellence within his/her facility, knowing and accepting that all that takes place there is a direct reflection of himself/herself. He/She makes it their business to embody the values and ideals of the company.
He/She is a student of leadership. He/She is a student of self-betterment.
The Clinical Director directs all aspects of clinical operations in conjunction with supervisors, administrators, and under the direction of the Clinical Operations Director / General Manager. Plans and administers medically prescribed physical therapy treatment for patients suffering from injuries, or muscle, nerve, join and bone diseases, to restore function, relieve pain, and prevent disability by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provides patient care in accordance with established protocols and patient care guidelines.
- Responsible for a firm understanding and the implementation of our behavioral model (arc) at all times while practicing.
- Responsible for timely documentations, including but not limited to daily notes, weekly workers report, progress reports, initial evaluations, discharge summaries, and incident reports.
- Responsible for documenting in a compliant fashion that is in accordance with company policy and state & federal guidelines.
- Responsible for assuring that patients are treated promptly in accordance with their scheduled appointments.
- Responsible for conveying to patients the importance of complying with established plans of care, including home exercise programs and minimizing cancellations and no show of appointments. This is tracked independently with the expectation of achieving at 90% appointment kept rate.
- Responsible for the delegation or appropriate patient care activities to the physical therapist assistant that are in accordance with that employee’s skill level and deemed appropriate by the state practice act.
- Responsible for the supervision of aforementioned physical therapist assistant activities.
- Responsible for the delegation and supervision of non-patient care activities of the Rehab Tech.
- Consults with referring physicians as needed through documentation as well as verbally.
- Responsible for pursuing continuing education in the form of formal classes, reading of periodicals and other literature.
- Responsible for always maintaining the highest standards of professional conduct that best represents the company.
- Responsible for adhering to all company policy and procedures.
- Responsible for abiding by the company’s values statement and social contract.
- Responsible for conducting Catalytic Coaching Reviews of all staff on a timely basis (Quarterly).
- Reviews Physician’s referral (prescription) and patient’s condition and medical records to determine physical therapy treatment required.
- Tests and measures patient strength, motor development, sensory perception, functional capacity, respiratory and circulatory efficiency, and records findings to develop or revise treatment programs.
- Plans and prepares written treatment program based on evaluation of patient data.
- Administers manual exercises to improve and maintain function.
- Instructs, motivates, and assists patient to perform various physical activities and in use of assistant and supportive devices such as crutches, canes, and prostheses.
- Administers treatments involving application of physical agents.
- Evaluates effects of treatment at various stages and adjusts treatments to achieve maximum benefit.
- Administers massage.
- Administers traction to relieve pain.
- Records treatment, response, and progress in patient’s chart or enters information into computer.
- Instructs patient and family in treatment procedures to be continued at home.
- Evaluates, fits, and adjusts prosthetic and orthotic devices and recommends modification to Orthoptist.
- Confers with Physician and other practitioners to obtain additional patient information, suggest revisions in treatment program, and integrate physical therapy treatment with other aspects of patient’s health care.
- Orients, instructs, and directs work activities of assistants, techs, and students.
- Plans and conducts lectures and training programs on physical therapy and related topics for medical staff, students, and community groups.
- Plans and develops physical therapy research programs and participates in conducting research when appropriate.
- Analyzes and organizes Center’s operations and procedures such as preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other clerical services.
- Maximizes office productivity through proficient use of appropriate software applications.
- Researches and develops resources that create timely and efficient workflow.
- Establishes uniform correspondence procedures and style practices.
- Assists in the planning of office layouts, works in accordance with developed budgets, and initiates cost reduction programs.
- Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.
- Prepares activities reports for guidance of management.
- Coordinates activities of various clerical departments or workers within department.
- Maintains contact with customers and outside vendors.
Trust but verify:
- Receptionist has each patient sign in and crosses that patient name off with black marker.
- Receptionist greets every patient under any circumstance with warm, friendly greeting.
- Receptionist collects proper copay at time of visit. Collections meet or exceed 95%.
- Verify that receptionist accurately posts collection stats daily.
- Receptionist keeps front office extremely neat and orderly.
- Patient intake forms are together, on clipboard and ready to go.
- Patient referral forms are on clipboard and ready to go.
- Verify that all insurance verification is done the day prior to a patient’s appointment.
- Verify that medical records are addressed in timely fashion. All records are to be “checked out by center director.”
- Verify that Active Patients Missing Appointments reports are acted upon and entered into the system by Friday at close of business.
- Verify that all staff’s dialogue with the “outside world” is appropriate and best reflects your center.
- Verify that inventory is being completed on a weekly basis.
- Verify and make sure that clinic is in good repair and kept in orderly fashion. If a repair is needed, do not rest until you get it completed.
- Verify that waiting room and clinic is always neat and tidy.
- Verify that the weekly deposit is made each Friday.
- Verify that any paperwork required by that billing office is collected and forwarded ASAP.
- Verify that discharge surveys are being sent for your patients.
Directly supervises 1-10 employees in the Physical Therapy Center. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Design – Generates creative solutions; Translates concepts and information to images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
- Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Technical Skills – Accesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service – Manages Difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to request for service and assistance; Meets commitments.
- Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to other ideas and tries new things.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentations skills; Participates in meetings.
- Written Communication – Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Visionary Leadership – Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
- Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
- Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
- Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
- Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Give appropriate recognition to others.
- Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
- Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Business Acumen – Understands business implications of decisions; Displays orientation to profitability. Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Cost Consciousness – Works within approved budget. Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through affirmative action and respects diversity.
- Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
- Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Professionalism – Approaches others in tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
- Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability – Adapts to changes in the work environment; Manages completing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality – Is consistently at work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Commits to working Saturdays and/or Sundays or an intermittent basis as needed; Completes tasks on time or notifies appropriate person with an alternate plan.
- Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets other’ attention.
Qualification: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Graduated from an Accredited Physical Therapy or Physical Therapy Assistant program and in possession of a clear and active State Licensure.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions form groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Internet software, Spreadsheet software, and Word Processing software.
Certificates, Licenses, Registrations
Graduated from an Accredited Physical Therapy or Physical Therapy Assistant program and in possession of a clear and active State Licensure.
Other Skills and Abilities
50% + of this job description lies in the ability to effectively work well and get along with others.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.
“Nobody cares what you know until they know how much you care.”